Frequently asked questions
19 answers, grouped by what you are actually trying to find out. If yours is not here, the tool pages carry tool-specific answers, and we reply to email within a day.
Privacy and security
The questions that decide whether your IT team will let you use this.
Using the tools
Formats, limits and the practical mechanics.
Accounts and billing
What an account changes, and what it costs.
API and integrations
For putting the engines into your own workflow.
Still stuck?
Describe the file and what you expected to happen. That gets you a real answer in the first reply rather than a request for more information.